FAQs
SIZE QUESTIONS
QUESTION: I'm not sure which helmet size I need, how do I know the correct size to order?
ANSWER: Your correct size is very important! And we strongly suggest that you measure your head with a cloth tape measure and you must use our size chart guide. If your head measurement is within 1/8" to 1/4" to the next size up, we suggest that you order the next size larger to avoid a size exchange or return.
QUESTION: Sometimes I wear a baseball cap or a bandanna when I ride, will this affect the size helmet I would need?
ANSWER: Yes. If you wear any type of hat, head wrap, or bandanna, always allow for this extra measure. To do so, measure your head wearing what you wear underneath your helmet...use that size measurement upon ordering.
QUESTION: I have a novelty helmet from another company but would like to get one of your HELLS BELL. Would I wear the same size in a HELLS BELL as my helmet I already have?
ANSWER: NO! Unless it's a HELLS BELL you'll probably wear a different size. Fact is, ALL helmets are sized different especially ours... so be sure to measure yourself using our size chart for the right fit. HELLS BELLS are NOT the typical little "beanie" helmet.
DOT HELMET QUESTIONS
QUESTION: There's a helmet law where I live, so to avoid a fine I'm looking for the "smallest" DOT certified possible. How small is your DOT helmets in comparison to say a "beanie" or novelty helmet?
ANSWER: Our DOT's are the "smallest" in the industry GUARANTEED. It simply doesn't' get any "smaller" or closer in LOOK and SIZE to our Non-DOT helmets. Don't believe it? See for yourself and compare! click here
QUESTION: l really like the BARBARIAN helmet design but need a DOT, can I get the BARBARIAN in a DOT certified?
ANSWER: No, the BARBARIAN is not available in a DOT because the barbaric spikes exceeds DOT certification and standards.
QUESTION: I'm looking for a GERMAN style DOT certified, do you guys carry them or can you make them?
ANSWER: YES, we have them, we just don't offer them or list them on the website. If you'd like a GERMAN DOT call us. 1-866-334-3563
ORDERING QUESTIONS
QUESTION: When I place an order online, how long does it take for my order to be shipped?
ANSWER: At the current time ALL online orders ship 2-3 weeks (pending design) from your purchase date UNLESS you ordered using our EXPRESS delivery service.
For Example: If you order a helmet on JANUARY 1st, your order will ship on January 14th in most cases( pending design). If you need it faster than the current turn around time, you may want to use our SUPER FAST or Express "FX" delivery service. 1-866-334-3563
QUESTION: At last minute I'm thinking of attending a bike rally and would really like to get one of your helmets to take to it. How fast can I get one delivered?
ANSWER: No problem. We have a SUPER FAST delivery service that will guarantee delivery of your helmet order within 3-5 days (U.S.only). In some cases, pending availability of the design , size needed and where we're shipping it to, some orders can even be shipped overnight to you!
NOTE: At our discretion, we will let you know if it is possible for you to place a "Super Fast" Express order, due to the particular demand of orders already placed. Super Fast delivery service is only available for orders within the U.S.
QUESTION: Why does it sometimes take a month for my custom order to ship?
ANSWER: DEMAND and custom fabrication time during "peak season". Since we are the ONLY manufacturer of all the HELLS BELLS you see listed on this site and certain designs are produced on certain days of the week. All the custom fabrication is done right here in the states. We do NOT have a warehouse full of "in stock" helmets that were made in China like other helmet companies in the industry.
ARTWORK OR DESIGN QUESTIONS
QUESTION: I would really like to get the Screamin' Charlie skulls for the sides of my motorcycle tank. Do you sell the emblems separately?
ANSWER: YES! We now have a few of our designs available for tank and fender work...it is called MOTORCYCLE SCULPTURE. Click here for more details. or call us for more information. 1-866-334-3563
QUESTION: I really like the DAMNATION design, why is it only available in the Non-DOT helmet and not in a DOT certified?
ANSWER: Because the elaborate artwork of the DAMNATION design exceeds DOT certification.
QUESTION: I like a certain HELLS BELL design and I want it to match the color of my bikes paint. Can I order a helmet in another color other than the choices shown?
ANSWER: NO. We provide you with a custom helmet ready to go with our signature colors and look, Gunmetal and black. We suggest any custom paint modifications be made by you or a custom paint shop in your area.
QUESTION: If I were to accidentally drop my HELLS BELL would the 3D artwork break off?
ANSWER: NO, that's one of the coolest features about our product...It's UNBREAKABLE! Our helmets and the designs were formulated and developed with industrial strength materials that will NOT break if dropped. HELLS BELLS are built tough, and last as long as your bike!
QUESTION: I've seen other helmets that claim to be "3D" helmets, or have relief designs etc... Are these helmets really "3D"?
ANSWER: NO, we are the ONLY manufacturer of HELLS BELLS or 3D HELMETS in the industry. We own the U.S. Patent and Copyrights to the original 3D concept for ANY helmet/ motorcycle helmets/ motorcycle accessories.
Any helmet art or motorcycle accessory artistry claiming to be "3D" is not true, and is probably a knock-off or bootleg to our original product line. These are usually a temporary decal made of "foam" vinyl or a form of embossing to look 3D. Like we say, "THERE IS NO COMPARISON" ...we say it for a reason. Customer BEWARE...you get what you pay for.
PAINTWORK OR FINISH QUESTIONS
QUESTION: What is a Acid Burn™ finish?
ANSWER: Our Acid Burn™ finish is a alternative to the traditional black helmet everyone else has to offer. This really cool industrial finish has a "broken in" look rather than the "shiny new helmet" look everybody else has. A conservative edge for those not wanting to stand out.
QUESTION: Most helmets have a gloss finish, 3D HELMETS do NOT...why?
ANSWER: All of our helmets have a trademark industrial" look with either a matte or dull finish. A gloss finish actually takes away or distracts from the 3D "FX" design.
If you have a question other than the ones listed, feel free to email us at HelmetQuestion@hellsbellscustoms.com